Refund & Returns Policy

Last updated: 08 May 2026

1. B2B Sale

This is a B2B sale. Goods once sold and dispatched are not returnable except for the cases listed below.

2. Damage in Transit

Report within 48 hours of delivery with photographs of damaged carton and product, plus the transporter’s POD.
Email rajneesh@luvron.in with order number, photos, and quantity affected.
We will replace the damaged units in the next dispatch or issue a credit note (buyer’s choice).

3. Manufacturing Defect

Reported within 24 hours of delivery, with photographs and order reference.
Defective unit must be returned to our facility for inspection (freight to buyer’s account).
If defect is confirmed, we replace the unit free of cost; freight back to buyer is to our account.

4. Wrong SKU Dispatched

Report within 48 hours of delivery.
We arrange reverse pickup at our cost and dispatch the correct SKU within 7 working days.

5. Refund Mode & Timeline

Approved refunds are credited via the original payment method within 7-10 working days of approval.
Bank transfer / UPI refunds: 3-5 working days.
Razorpay refunds: 5-7 working days (subject to issuing bank).
For credit-term orders, the credit note is set off against the next invoice.

6. Non-Returnable

Buyer’s change of mind after dispatch.
Damage caused by mishandling at buyer’s premises after delivery.
Product modifications, repainting, or part substitution by the buyer.
Sales returns after 7 days from invoice date.

7. GST Treatment

Approved returns are processed by issuing a GST credit note (with IRN where applicable). Buyer must reverse the input tax credit claimed in the period the credit note is issued.

8. Contact

For all return/refund queries: rajneesh@luvron.in or +91-9212389139.